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Contact Us

Dave Hale G Tec

Address

33 Florentine Way
Waterlooville
Hampshire
PO7 8JU

Email

Phone

02392 431974

Mobile

07803 395 854

 

For TV, satellite and broadband services call 02392 431974

Customers have the right to cancel within 14 days of booking the appointment. It is to be understood by the customer that this 14 day cancellation period is void if work starts within the the 14 day cancellation period

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Complaints Procedure

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

On completion of works, we will help you to inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please let us know during inspection, or contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 02392431974, or write to us at 33 Florentine Way, Waterlooville, Hampshire, PO7 8JU, or email us at enquiries@gtechome.co.uk and we aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.

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